RETURN & EXCHANGE POLICY

At Surf Fashion, we want you to love your purchase. If you are not completely satisfied, you may return most items for a refund or exchange within 60 days of the original purchase date.

HOW TO RETURN AN ITEM

  1. Initiate your return through our online Returns Portal. You will need your order number and the email address used for the purchase.
  2. Follow the instructions to select the items for return and choose your preferred resolution (refund or exchange).
  3. Print the prepaid return shipping label and packing slip provided.
  4. Securely pack the item(s) in their original packaging, if possible, including the packing slip inside the package.
  5. Attach the return label to the outside of the package and drop it off at the designated carrier location.

RETURN CONDITIONS

  • Items must be returned within 60 days of the original purchase date.
  • Items must be unworn, unused, unwashed, and in their original condition with all tags attached.
  • For hygiene reasons, all face coverings, swimwear, and select accessories are final sale and cannot be returned unless defective.
  • Returned items must include all original packaging, labels, and any accompanying materials (e.g., garment bags, special boxes).

REFUNDS

  • Once your return is received and inspected, we will process your refund to the original method of payment.
  • Please allow 7-10 business days for the refund to appear on your account after we process it.
  • The value of any promotional discounts applied to your original order may be adjusted in the refund total.
  • Original shipping charges are non-refundable.

EXCHANGES

  • Exchanges are subject to product availability. We recommend initiating an exchange promptly for the best selection.
  • If the desired exchange item is not available, we will issue a refund for the returned item.

DAMAGED OR DEFECTIVE ITEMS

  • We take great care in delivering products in perfect condition. If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will gladly cover the return costs and provide a replacement or refund.

INTERNATIONAL RETURNS

  • International customers are responsible for any return shipping costs, customs duties, and taxes associated with the return. We recommend using a trackable shipping method for your return.
  • Refunds for international orders will be issued for the merchandise value only, excluding original shipping and any international fees.

FAQ

When will I get my refund?
Refunds are processed within 7-10 business days after we receive your return. It may then take additional time for your bank or card issuer to post the credit.

Can I return a sale item?
Yes, sale items can be returned within the standard 60-day return window, provided all other return conditions are met.

What if I received a wrong or defective item?
Please contact our customer support team. We will arrange a prepaid return label for you and expedite a correct replacement or refund.

Can I return an item I purchased from a retail store?
Purchases made at third-party retail stores must be returned to the original place of purchase according to their return policy.

Need Help?
For any questions regarding your return or exchange, please visit our Help Center for support.